FAQs

Q- How is precipfilter different from other sites?
Unlike most online retailers out there, we are customer-focused and work hard to serve you with the best deals.

We can guarantee you:

Quality products
Swift delivery
Lowest prices

Q- How much is shipping?
For USA : Free Shipping

For Canada:

Range based

$20.00 under $50.00

$30.00 under $100.00

$40.00 under $200.00

$60.00 under $300.00

$80.00 under $400.00

$100.00 under $500.00

$120.00 under $600.00

$150.00 under $800.00

$200.00 under $1,000.00

$250.00 otherwise

Q- How long does it take to receive my products?
We process 1-2 business days and ship within 3-4 business days most of our orders.

Based on our historical data, shipping time is around FedEx 2 days Shipping if you are using free shipping.

However, on rare occasions, your package may be delayed for circumstances beyond our control such as holidays and customs inspections.

Q- How can I get help with my order?
You can contact our customer service or you can send an email directly to

Phone: +1 (718) 314-3871

Email: info@precipfilter.com

Please note that our phone line cannot be used for cancellation requests.

Q- What method of payment is accepted?
We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Meta Pay, PayPal Express.

Q- How to order?
Open the product page for the product(s) of your choice
Select the quantity, color, product model, and plug type of the product(s) that you would like to order and click “Add to Cart”
Click "Check Out" in the pop-up window.
On the following page, fill in your information (Email, Name, Shipping address) and click "Continue to Shipping Method"
Click "Continue to payment method" on the next screen
The last step is to enter your payment information and click "complete order" to finish the transaction and place your order with us.

Q- How can I track my order?
By creating an account on our website, you will be able to view your order information anytime you want.

Simply login and check your account page, here you will find the tracking information for your order (located in your order history)

Q- I need help but I can’t find my question and answers here, what do I do?
Drop us a message at info@precipfilter.com and we will get back to you promptly

Q- Do you accept returns?

Accept returns?

Yes

Return window
30 days from delivery date

Return method
in-store, by mail

How will customers get the return label?

For defective products:

download/print

For customer remorse
Customer responsibility

Item condition
new

Restocking fee
no fee

Return reason and fees:

Customer responsibility (remorse), no fee (defective)