This Shipping Policy describes the shipping and delivery practices of
PrecipFilter ("we," "us," or "our") for products ordered through the
website https://precipfilter.com/ (the "Website"). Please read this
policy carefully before placing an order. By placing an order through
the Website, you agree to the terms and conditions described below.

1. Shipping Methods and Regions

We
currently offer shipping to customers within the United States &
Canada. Shipping methods may vary depending on the destination and the
product ordered. The available shipping options will be displayed during
the checkout process.

2. Order Cutoff Time

Order cutoff time will be 5 pm Monday to Friday (GMT-05:00) Eastern Standard Time (New York). 

3. Order Processing Time

After receiving your order, we will process it within 1-2 business days (Monday to Friday).
During this time, we will verify the order details, prepare the
product(s) for shipment, and perform any necessary quality checks.

4. Shipment Tracking

Once
your order is shipped, we will provide you with a tracking number, if
available. You can use this tracking number to monitor the progress of
your shipment. Please note that tracking information may not be
immediately available, and it may take some time for the tracking status
to be updated.

5. Delivery Time

The estimated delivery time for the United States is 3-4 days and for Canada, 6-10 days (Monday to Friday)
for your order depends on various factors, including the shipping
method selected, the destination, and any customs procedures. While we
strive to deliver orders promptly, please note that delivery times may
vary and are not guaranteed.

6. Shipping Costs

For the United States, we provide free shipping.

For Canada, Range based:

$35.00 under $50.00$40.00 under $100.00$50.00 under $200.00$60.00 under $300.00$80.00 under $400.00$100.00 under $500.00$120.00 under $600.00$150.00 under $800.00$200.00 under $1,000.00$250.00 otherwise

7. Customs and Import Duties

For United
States shipments, your order may be subject to customs duties, taxes, or
other fees imposed by the destination country. These additional charges
are the responsibility of the recipient and are not included in the
product or shipping prices. Please check with your local customs office
for more information on any applicable fees or restrictions.

8. Order Modifications and Cancellations

Once
your order has been placed and processed, modifications or
cancellations may not be possible. If you need to make changes to your
order, please contact us as soon as possible, and we will do our best to
assist you. However, please note that we cannot guarantee that changes
can be accommodated once the order is in progress or shipped.

9. Shipping Issues and Damaged Items

In
the unlikely event that your order is lost, delayed, or arrives
damaged, please contact us immediately. We will work with the shipping
carrier to resolve the issue and ensure a satisfactory resolution. If
your order arrives damaged, please retain all packaging materials and
take photos of the damage, as this may be required for claim purposes.

10. Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy.

Contact Information

Email: info@precipfilter.com

Address: 2749 Seymour Ave, Bronx, New York 10469, United States

Business Hours: 9 am – 5 pm (Mon to Fri)

💬 We currently recommend support via email and live chat only for faster, more efficient service.

Please provide sufficient details to allow us to respond to your inquiry or request effectively.

By
placing an order through the Website, you acknowledge that you have
read and understood this Shipping Policy and agree to its terms and
conditions.

This Refund Policy describes the refund and return procedures of
PrecipFilter ("we," "us," or "our") for products purchased through the
website https://precipfilter.com/ (the "Website"). Please read this
policy carefully before making a purchase. By placing an order through
the Website, you agree to the terms and conditions described below.

1. Returns and Exchanges

1.1 Eligibility for Returns

We accept returns and exchanges for products that meet the following criteria:

- The product is in its original condition, unused, and in its original packaging.
- The return or exchange request is made within 30 days from the date of purchase.
- The product is not listed under any non-returnable or non-refundable category (see Section 2).

1.2 Return Process

If you wish to return or exchange a product, please follow these steps:

Return window
30 days from delivery date

Return method
in-store, by mail

How will customers get the return label?

For defective products:

download/print

For customer remorse:
customer responsibility

Item condition:
new

Restocking fee:
no fee

Return reason and fees:

Customer responsibility (remorse), no fee (defective)

- Contact our customer support team at  info@precipfilter.com within
the specified return period and provide your order details, including
the order number and a description of the item(s) you wish to return or
exchange.
- Our customer support team will provide you with further
instructions, including the return shipping address, and any additional
documentation required.
- Pack the item(s) securely in the original packaging or similar protective packaging to prevent damage during transit.
- Ship the item(s) to the provided return address, following the instructions provided by our customer support team.
- Once we receive the returned item(s) and verify their condition, we will process your refund or exchange, as per your request.

1.3 Return Shipping Costs

No return shipping costs are applicable.

The following items are generally non-returnable and non-refundable:

- Items that have been used, damaged, or altered by the customer.
- Customized or personalized items.
- Items sold as "final sale" or "clearance."
- Gift cards or vouchers.

3. Refunds

3.1 Refund Process

Once
we receive and process your returned item(s), we will initiate the
refund process. Refunds will be issued using the original payment method
used for the purchase. Please note that the time it takes for the
refund to be credited to your account may vary depending on your
financial institution.

3.2 Partial Refunds

In
some cases, a partial refund may be granted if the returned item(s) is
not in its original condition, is damaged, or is missing parts. The
amount of the partial refund will be determined based on the condition
of the returned item(s) and any associated costs incurred by us.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support
team immediately. We will work with you to resolve the issue by
providing a replacement, repair, or refund, depending on the
circumstances and the availability of the product.

5. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy or the return process, please contact us at:

Contact Information

Email: info@precipfilter.com

Address: 2749 Seymour Ave, Bronx, New York 10469, United States

Business Hours: 9 am – 5 pm (Mon to Fri)

💬 We currently recommend support via email and live chat only for faster, more efficient service.

Please provide sufficient details to allow us to respond to your inquiry or request effectively.

By
making a purchase through the Website, you acknowledge that you have
read and understood this Refund Policy and agree to its terms and
conditions.